Terrible customer service. The 3 guys who moved me did not speak english. It was extremely frustrating. When I complained to Gabriela C, I was called a racist. It took them 33 days to being my things from Alberta to Ontario. They demanded a certified cheque from TD bank only. TD is not my bank and would not give me one. I talked to a man at the company and he asked for half of the money as an etransfer the day before and the remainder in cash upon delivery. On the day they were supposed to deliver, I was informed it would be the next day, only after I called them wondering where they were. When I asked Gabriella why I was not notified, she said she just found out now herself. They were late delivering due to a flat tire. The only upside to this whole experience was the 2 men who unloaded the truck. They spoke English and were very nice. I have some items that are broken. Now I have to deal again with this company to get reimbursement. I would NEVER recommend this company!
STOP, STOP, STOP
If you want to make a contract with Real Canada Wide Moving Company, you better read my story and if you still want to choose this company because of the their cheap quote, then you need to see a psychiatrist. Go ahead and put yourself in trouble.
First of all, this company does not allow you to talk with a person in the claim department over phone, if the claim department exists at all. Done. I believe, this is enough reason to forget this company.
However, I assume you would like to know what happened to me, so I continue my story.
Chapter One: Quote, April 27th
I had to move in one week because of a family issue, so I did not have time read reviews and selected this company based on their good price and professional manner of its agent, later it turned out that I was wrong about both. The princess G, “her name starts with G”, is nice and kind before you pay the deposit. She does not provide you the detail of the moving process. Their policy is that, they don't tell you anything unless you ask.
I got the quote of approximately $2500 for a two bedroom apartment. I live with my wife and we are both students, so you can guess we didn't have too much stuff for moving. I asked for insurance, and the princess G told me that my stuff is covered, however she did not tell me that insurance pays $0.60 per pound. Basically, in their point of view your stuff worth as much as bananas or onions, if not less. She frequently used the term “ don’t worry, we are professional”, now I can tell it is the most false statement to describe this company.
Chapter Two: Packing May 1st
I got the packing service, because I did not want to have any trouble later with insurance, because they don’t take responsibility unless they do the packing. In the day of packing, two workers came to my apartment with crappy boxes. I think it was their first moving experience. I bet they never did their own moving. Short story, I ended up asking them to go and buy some boxes, for which the company charged me for premium packaging without telling me. They did not have special boxes for packing TV, clothes, picture frames and not enough paper for kitchen stuff. As I mentioned before, your stuff to their eyes looks like bananas and onions. So your $300 watch would worth 10 cent, if you got the steel band, and your 4k curved TV would worth $15, which is not enough to even recycle the broken one.
Chapter three: Delivery, July 5th
After having a terrible day, I went for a one month vacation. When I got to the destination, I called the princess G to set a delivery date. She told me they can not proceed unless I pay the full balance. When I got the bill, I was shocked. Nothing has ever surprised me with a bill like that, even crazy driving tickets. The total was approximately, $4500!! What the heck, I called princess G hoping that she can explain it to me. The only conclusion that I made from my call was that the proper name for princess G would be monster G. She told me that the weight of my stuff was over 4000 lbs, then I said why in the initial quote it was estimated 2500lbs. Her answer was hilarious, the Monster G said “ stuff gets some weights because Ontario is more humid than Alberta”. You can guess how angry I was when a stupid person like MONSTER G provided some scientific nonsense reasons to a person who hold PhD in mechanical engineering. I had no choice to pay the bill because without that I could not even set the delivery date and I needed my stuff ASAP.
I apologize if you got bored from the story, but bear with me as you got the interesting part of the story. The first available spot for delivery was 5 days later the date I called, and they suggested morning spot, which means anytime between 9:00am to noon. In the day of delivery, I started calling the delivery patch from 11:00am to get update about my delivery. The guy on the phone said truck is on its way, but it stocks in a bad traffic in highway 401. At 1:00pm I called again and asked for the driver cellphone, at that point they told me that the truck is broken and my delivery was postponed to the next day. Oh my god, I had to have this nightmare for another day.
Next day came, and the truck showed up at 1:30pm. I just wanted to get my stuff and finish this torturing game. The first scene that I was looking at when the driver opened the gate was a crushed coffee table. It was crushed so bad that I felt sorry for its owner, and I did not realize that poor owner is me. If you may think I am exaggerating here is the photo of my coffee table. If you want to see the photo of damaged stuff please send me an email and I provide you more photos. The driver said, “don’t worry the insurance would pay for all damages”.
Chapter Four: Claim Process, August 20th
I called the MONSTER G to get information about the claim process. They asked me to send photos of damaged stuff to an email and wait for 4 to 6 weeks. I did it, and no one even confirmed that they received my email. Thanks god, I persisted the MONSTER G to send me an email confirming that they received my email. After one week of follow-up I got the email. No update after 6 weeks. I called the MONSTER G and she transferred me to another Monster Lady, she said I need to send the email again and wait another 4 to 6 weeks. I requested to talk to a supervisor in claim department over the phone, and the Monster Lady said, they don’t have any phone in the claim department. I think when an office, a section, or a division is opened in a company, the first thing that is assigned to it is a phone number. I figured out that the claim department is just an email that no one would read it unless you call them several times. So if you are in this situation, first of all it is so unfortunate; second, don’t waste your time as no one give a __ to your emails.
At that point, I informed them that I am recording our conversations over the phone and anything they say might be used against them in court. After which, the MONSTER G and Monster Lady accepted to connect me to the manager, who was very impolite and rude. Short story, one week later, I got an email from the claim department. The total process of claim took about 40 days. Below is a part of the email I received from the claim department:
“The insurance Real Canada Wide Moving carries is a basic standard liability. This insurance pays out at 60 cents per pound, with a $350 deductible, to be paid by the customer.
(The item you claim weights 450 lbs x0.60 =$270.00
($270.00 -$350.00 (insurance deductible) = -$80.00
It is always important for us to leave satisfied customers behind us and we do really want to resolve this issue for you, Even though your case is not entitled to receive any refund; we will send you $300.00 ($350 deductable waive) = $300.00 cheque. “
The END
It was my responsibility to inform other customers about what might be waiting for them if they dial the phone number of this company. If you want to have a perfect terrible and disgusting memory from your moving the Real Canada Wide Moving is the best company to approach.
You see some 5 star reviews, which are fake and created by the company employees.
I want to clarify that I have not worked for any moving company and I have nothing to disclose. What I wrote was with my most honest and I am ready to present in court as a witness if it is required. If an employee, probably MONSTER G, from Real Canada Wide Moving commented on my review and called me a layer, please email me, and I will answer all your questions.
I noticed that they answered my review on the Homestars.com website, and instead of explaining their terrible service they accused me for being racist. OK, I am not going to discuss about their wrong statement because it is not the subject of my review. I wish they could explain their terrible service.
Good luck in your moving and don’t even think about the Real Canada Wide Moving (cheating) Company.
I moved with Real Canada Wide Movers from Vancouver,BC to Halifax NS.From beginning to the end, they gave to us excellent services. I got quote from them by e-mail, they have very good rate.End of the my move they charged to me same amount as they are promised. I recommend Real Canada Wide Moving Services to everyone. They are good and really honest company. Thanks a lot. Uslumov Aliya .
Overall price of whole move: $4851.11. We packed and wrapped everything ourselves. Pickup and delivery was on the same day, moving distance was about 200km. I accepted them upon the fact that they were the cheapest quote and claimed to have "no hidden costs". Upon delivery I had to sign off and pay before they unloaded, there were two amounts that the person could not explain to me, a fee of $650 and one of $850 for "origin" and "destination" area.. so much for no hidden costs. His explanation for this was, fees added because my quote was too cheap! What's the point in getting a quote? The person in charge of this move speaks a broken English and can not be understood and do not understand one's questions. By the time of delivery the two men unloading were so tired, they bumped a lot of furniture into the walls, causing damage to the walls. I was told three men would do this move, only two were there. To top it off. The truck was too small for all our belongings. Forcing us to drive back the next weekend and load what couldn't fit. Never did they ask me to complete a inventory in order to have an accurate idea of the size of the move. Moving with this company turned out to be a mistake.
So much for "no hidden fees": I was charged $100 for being on the second floor of an apartment, and there was a random $280 charge which, after literally 26 emails back and forth with Gabriela, whom I believe to be illiterate since she did not seem to understand my emails, I was able to have them "waive the charge" of $280. When they were loading everything, they have numeric codes for the conditions of the items. They wrote that my couches were torn (my couches are less than 2 years old and have no tears) and that a few metal pieces of furniture were bent. None of that was true, and I pointed this out and they changed some (but not all) of the descriptions. Basically, if they write that your stuff is already damaged, then when they damage it (which they will), you can't complain because you signed a form saying it was already damaged. I was never told how much my stuff weighed, which seemed super sketchy. This was the most stressful part of my move, and the whole point of hiring movers is to remove that stress.
Complete moving Horror Story ! ..Movers came 10 hrs late for the pickup no call or email to say they could not make it. When I Called to complain I was yelled at and Threatned by the Manager. Delivery was Set for next day, actually tuned out to be 5 days later. They Kept on with a fake story of the Broken down truck. When the Stuff came most of the furniture was broken or scratched. This company made me and my famliy sleep on the floor for 4 nites. DONT USE THIS COMPANY .
I just moved with them a couple of weeks and I had a good experience. On time nothing was missing, even delivered my items to the rooms that I wanted it to be. I didn't have to lift a finger. Awesome.. I had to go with them cause even if some reviews aren't so good, they have been around and I know for sure that they wouldn't steal or rip me off. Like I heard about other moving companies.
I have a province wide move with them, from vancouver to edmonton and I recieved it early (good condition and all). Was only 120 pounds over the estimated quote. The price was very fair compared to the other place I went to and the last time I moved I had a real bad experience with another company, the ones I hired from toronto. This time with real canada wide moving it was a better experience than the last company in toronto. Nothing was stolen or broken but I had them pack my tv for me. I normally don't write reviews but I was given 5% off the final bill. That was good and nice of those people, I was really worried that I will have another nightmare in my hands.
I moved with Real Canada Wide Moving from Edmonton, AB to Toronto,ON, I got full packing services from them. They did excellent job for my family. They did pick up on time and they did delivery on time. Also their Toronto crew was amazing, 4 gusy they did our big delivery in 2 hours, good job guys. I'm very happy to say nothing broken nothing get damaged end of the my move.
Kind Regards
Mike Gunay
.
This has been the worst experience of my life. From the day they picked up my goods to delivery I have received nothing but horrible service, unprofessional service and now damaged goods. The day of my pick up (April 8) I was told they would arrive b/w 9-1. At 10 I was told the driver was on the way and by 1:30 no one arrived. I called where I was told by the owner that he would cancel my order for being a problem. He then said the driver would be there at 8 pm (which was not during business hours like I was told). Then the drivers showed up, did not have enough materials for my goods and actually asked if I just booked that day (even though I booked March 15). I was originally told it would take 3-5 business days for my stuff to go from Winnipeg to London (even though the site says 10-12 days but was told that was for an across Canada move). On April 15th my stuff had still not arrived. I was told it was in Thunder Bay that day. I called back on the 16th and was told it was STILL in Thunder Bay but may be delivered on the Friday. Friday I was told that it would not be arriving until Monday April 20. On Monday April 20th I was told that while my stuff was in Toronto, I would not be getting it delivered until Friday, April 24th. My stuff finally arrived and I was charged extra fees, and even worse my stuff was damaged. My marble table is chipped, wall art is broken, the boxes marked fragile are battered and I was given random pots and pans that were not mine. This company is NOT BBC accredited and warn ANYONE who tries to use them for booking not to. Just because they say Canada Wide in their name does not mean that they can deliver to any sort of standard across Canada. .
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Their address is 8546 126th Avenue NW, Edmonton, AB, but movers usually cover a much larger area.
About the Business
Real Canada Wide Moving Services reviews, ratings and consumer reports online.
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What is Real Canada Wide Moving Services Inc. cost for local moves?
We have calculated an approximate local moving market average price from 172 reviews of people moving within Alberta to be $1395.
From 9 local reviews for Real Canada Wide Moving Services Inc., we have calculated an average moving cost of $1569 for local moves.
This could mean that Real Canada Wide Moving Services Inc. is more expensive with about 12% from the market average.
Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.
To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.
What is Real Canada Wide Moving Services Inc. cost for interprovincial moves?
From 643 reviews of people moving long ditance, we concluded that the market average costs are around $3486 when moving long-distance.
For Real Canada Wide Moving Services Inc., we estimate that their average long-distance moving costs will be around $2338, based on 29 long distance moving reviews.
This could mean that long-distance moving services costs of Real Canada Wide Moving Services Inc. for moving between states is cheaper with about 33% from the market average.
Note that these long-distance moving prices vary from the prices you will get if you contact the company, since these costs are extracted solely from reviews data and not the moving company. In addition, move prices can vary greatly because of factors like shipment size and distance between locations as well as supplemental services like packing and assembly. This is why you should compare competing moving quotes from licensed movers with our tool here.
Average service costs information
We generate average normalized moving cost based on information submitted by people who have reviewed Real Canada Wide Moving Services Inc.. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.
The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.
Community testimonials, ratings and consumer reports on Real Canada Wide Moving Services Inc. - a professional company located in 8546 126th Avenue NW, Edmonton, AB. Discover Edmonton, Alberta moving companies.
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